Step 1:

  1. Check Pix4DCapture version , version 4.4 is requested.

To check the Pix4Dcapture App version, please Go to the Home screen and tap “SETTINGS > About”


Step 2:

  1. Verify that FreeFlight 6 app is not running in the background at the same time.
    • If yes, close Freeflight 6 App
  2. If problem remains, force quit Pix4Dcapture App
    • Then run “Ctrl+Parrot 2”App first and open Pix4Dcapture from the plugin (always in this order).

If it persists, restart the mission from scratch:

  • Force quit Pix4Dcapture App.
  • Unplug the cable between the mobile device and the remote controller.  
  • Turn off the remote controller and the drone. 
  • Turn on the drone and the remote controller. 
  • Plug the cable between the mobile device and the remote controller. 
  • Run Pix4Dcapture App


Step 3

Verify with FreeFlight 6 App:

  1. Check firmware version:
    • Current ANAFi version is : 1.2.1 (November 2018)
    • Current Skycontroller 3 version is : 1.2.0 (November 2018)
  2. Check if calibration Gimball camera are calibrated.
  3. No setting prevents the mission to be performed (geofence, etc.)
  4. Check if there is a stable connection as well as the ability
    • To take off and fly manually
    • Get the video feed of the camera
    • Take pictures.

Step 4

Some suggestions:

  • Try another mobile device using the same OS or/and try to use Pix4Dcapture on iOS, if possible.
  • Try another USB cable, if any doubt.
  • Remove data, change, or format the SD card, if applicable.
  • Reinstall Pix4Dcapture App.


Step 5

Caution :

The procedure below may imply data loss so we recommend to make a backup if there are important data saved. Connect the mobile device and use iTunes to backup files on your computer.

Re-install Pix4Dcapture from scratch

  • Uninstall Pix4Dcapture. On your mobile device go to Settings > General > iPhone Storage > Pix4Dcapture > Delete App.
  • Re-install the latest version of Pix4Dcapture App
  • (optional) Place the backup content back into the Pix4D folder to restore data.
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